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Mobile-First Employee Training

Client
Asurion / Sprint
Services
Analytics/Reporting, Website Design, Website Development
Industry
Technology

Asurion is a leading provider of insurance and support services for cell phones, consumer electronics, and home appliances. Most notably, they provide device insurance for mobile providers Verizon, AT&T, and Sprint.

Challenge

TEPSupport.com is Asurion’s resource for all Sprint sales employees to learn about the insurance products available to their customers. The existing platform was very difficult to download and even more frustrating to use. Asurion—and Sprint—needed an easier way to engage and educate the Sprint sales teams so that they could better motivate and incentivize their products and services.

Approach

FoxFuel recommended a purely web-based platform that replaced the native apps and downloads powered by a fully-customized Content Management System that allowed for flexibility and growth.

Solution

FoxFuel reimagined TEPSupport.com to be the one-stop platform for all Total Equipment Protection training, education, and tools. The fully responsive website and application offers user tracking/analytics and better utilizes the content assets for all audiences.

“FoxFuel was willing and able to deeply learn the specifics and challenges of a white-labeled product … I was impressed with the enthusiasm to absorb how and what we sell via our field team and the associated channel partnership, and not just prescribe an out-of-the-box web solution for a nuanced need.”

Nick Tate // Sr. Manager of Client Marketing at Asurion